1. Request Period: Requests must be made within 48 hours from the receipt of the material or not later than 7 days from the date of the invoice, whichever occurs earlier.
2. Documentation: The original invoice and packaging are required for all returns or exchanges.
3. Condition: Returned products must be in the same condition as received, with no signs of installation, use, or fitment.
4. Fault Claims: For claims related to faulty items, a decision will be made after inspection by the manufacturer or a certified organization.
5. Special Items: No returns or exchanges will be accepted for imported parts, special orders, or fragile parts.
6. Wrong Orders: There will be no refunds for products wrongly ordered by the customer.
7. Warranty: Returns will not be accepted if the damage or defect is not covered under the manufacturer’s warranty.

Export Order Returns :

Rockdrill.shopreserves the right to accept or reject exchange or return requests for standard products in export orders based on the following conditions:

1. Return Period: Return requests are accepted within 48 hours from the receipt of material for standard products only.

Return Procedure :

To initiate a return, please follow these steps:

1. Contact: Contact our Customer Care team at export@delkom.com.tr or call our helpline at +90 5304992891 (Monday to Friday, 08:00 AM to 6:30 PM, Turkey Time) for assistance or any queries.
2. Shipping Address: Ship your return items to the following address: Ostim OSB Mahallesi Uzayçağı Caddesi No:70 Yenimahalle/Ankara

Refund Process :

1. Notification: Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed within 15 working days of approval and will be credited to your original method of payment.
3. Bank Account: Refunds will only be made to the bank account of the customer to whom the invoice was raised. Proof of account ownership must be provided for processing the refund.
4. Bank Processing: Please allow up to 5 working days for your bank to reflect the refund. If you have not received the refund after this period, please contact your bank. For any further details required for bank processing, please contact us at export@delkom.com.tr

Currency :

– For international customers, product prices are initially displayed in Turkish Liras, but we also offer pricing in USD, EURO, and GBP through email conversations upon request.

Legal Compliance :

Customers are responsible for complying with their country’s import regulations.

For any inquiries or assistance, please contact our Customer Care team at export@delkom.com.tr or call +90 5304992891

Note : Rockdrill.shop reserves the right to revise this Return Policy at any time without prior notice. Customers are encouraged to review this policy periodically

Last Update : 07/07/2024