This Refund and Return Policy covers all sales transactions conducted by Delkom Delici Makinaları İth. İhr. San. ve Tic. A.Ş. (“Our Company”) through the “rockdrill.shop” website (“Website”). All rights and obligations outlined in this policy apply to both Our Company and customers shopping through the Website. Our Company operates at the address: Ostim OSB Mahallesi Uzay Çağı Caddesi No:70 Yenimahalle/ANKARA, Turkey.
Before Order Confirmation: If your order has not yet been confirmed, you may cancel it immediately by contacting us.
After Order Confirmation: If your order has been confirmed but not yet shipped, cancellation may still be possible. Please contact us as soon as possible in this case.
After Product Delivery: You may request a return within 14 days of receiving the product.
Conditions:
The product must be in its original packaging, complete, and undamaged.
Products that are used, damaged, or custom-made are not eligible for return.
Returns are not accepted for products related to hygiene or health.
To submit a return request, please email us at export@delkom.com.tr or contact us via WhatsApp at +905304992891
After receiving your request, we will provide you with a reference number.
Return the product via a courier to the following address:
Address: Ostim OSB Mahallesi Uzay Çağı Caddesi No:70 Yenimahalle/ANKARA, Turkey
Once the returned product is received and inspected, your request will be processed, and if approved, your payment will be refunded within 7-10 business days.
Shipping costs for returns or exchanges are the responsibility of the customer.
In cases of incorrect or damaged product delivery, shipping costs will be covered by our company.
Customers may exercise their right of withdrawal without providing any justification within 14 days from the date of receipt.
To exercise this right, please contact us through the communication channels mentioned above.
If the product you received is damaged or incomplete, please contact us within 3 business days after delivery.
For damages identified at the time of delivery, report the issue to the courier before signing the delivery documents.
Refunds will be made using the same payment method used for the order.
The refund process duration may vary depending on your bank.
If you have any questions or need assistance, feel free to contact us:
Phone: +903123541384
Email: export@delkom.com.tr
WhatsApp: +905304992891
For more information, you can visit our Privacy Policy
This policy has been developed in compliance with our company procedures to ensure a transparent and reliable shopping experience for our customers. In the event of disputes arising between the parties, the Ankara courts and enforcement offices of the Republic of Turkey are authorized.
You will not be charged any fee at this stage. Only the order list is sent to our customer representatives. If you approve the current price offer that will be sent to you later, our payment information will be sent to you by our representatives.
To provide the best experiences, we use technologies such as cookies to store and/or access device information. We care about your privacy and never share your personal data.
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